Privacy Policy

This Privacy Policy applies to all of the products, services and websites offered by Email Monks or its subsidiaries or affiliated companies. Sometimes, we may post product specific privacy notices or materials to explain our services and products in more detail. If you have any questions about this Privacy Policy, please feel free to contact us through our website.

ADVERTISING COOKIE AND OPT-OUT

When you are accessing the web through a web browser, we use cookies from Google DoubleClick (and other advertisers) to improve your online experience, including the display of more relevant ads. Anyone may opt-out of the DoubleClick cookie at any time by clicking on this link. Google also offers a number of options to permanently save your opt-out settings in your browser. In addition, Google allows third party advertisers to serve ads on the Google Display Network. Using a tool created by the Network Advertising Initiative, you can opt out of several third party ad servers’ and networks’ cookies simultaneously.

INFORMATION WE COLLECT AND HOW WE USE IT

We may collect the following types of information:

  • Information you provide- When you sign up with or contact EmailMonks through our website, phone, email, post or social media, we ask for your personal information (for example name, email address, phone number, company name and website URL). We may combine the information you submit with information from other Email Monks services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.
  • Cookies – Cookies, pixel tags and similar technologies (collectively ‘cookies’) are files containing small amounts of information which are downloaded to any internet enabled device – such as your computer, smartphone or tablet – when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies help us improve your online experience and offer the best product and services to you. There are many types of cookies. They all work in the same way, but have minor differences.
 
Cookie Type Name Description
 
Google Analytics
__ar_v4 This cookie is set to help us with tracking conversion rates for ads
 
_ga This cookie name is asssociated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports
 
_gid This cookie is used to store and update a unique value for each page visited.
 
AddThis
__atssc Used to manage the share count, until the sharing cache is updated.
 
__atuvc Used to show you an updated share count for an article, if you yourself share it and return to page later, but before the sharing cache was updated. No info from this cookie is sent back to AddThis. It is created and used only on the client.
 
HubSpot
__hssrc This cookie is use it to determine if the user has restarted their browser.
 
hubspotutk This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts
 
_gid This cookie is used to store and update a unique value for each page visited.
 
Hotjar
_hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
 
Option Monster
_omappvp These cookie is used by OptinMonster to identify new vs. returning visitors for behavioral marketing purposes.
 
Olark Live Chat
_ok This provides functionality for websites to engage in instant messaging communication with visitors. Contains a site identifier, used for security purposes.
 
_okbk It provides functionality for websites to engage in instant messaging communication with visitors. Provides extra state information (e.g. chat box being open/closed)
 
_okdetect It provides functionality for websites to engage in instant messaging communication with visitors.
 
_oklv Used to improve caching of software
 
hblid It provides functionality for websites to engage in instant messaging communication with visitors. This cookie Identifies a unique visitor between visits.
 
olfsk Maintains message history across pages
 
wcsid A session identifier used to keep track of a single chat session
 
 
  • User communications – When you send email or other communications to Email Monks, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.
  • Affiliated Email Monks' services on other sites – We offer some of our services on or through other web sites. Personal information that you provide to those sites may be sent to Email Monks in order to deliver the service. We process such information under strict NDA terms.
  • Third Party Applications – Email Monks may make available third party applications, such as gadgets or extensions, through its services. The information collected by Email Monks when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies.
  • Location data – Email Monks offers location-enabled services. If you use those services, Email Monks may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID).
  • Unique application number – Certain services include a unique application number that is not associated with your account or you. This number and information about your installation (e.g., operating system type, version number) may be sent to Email Monks when you install or uninstall that service or when that service periodically contacts our servers (for example, to request automatic updates to the software).
  • Other sites – This Privacy Policy applies to Email Monks’ services only. We do not exercise control over the sites displayed as search results, sites that include Email Monks applications, products or services, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

In addition to the above, we may use the information we collect to:

  • Provide, maintain, protect, and improve our services (including advertising services) and develop new services.
  • Protect the rights or property of Email Monks or our users. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use. Email Monks' processes personal information on our servers in US & India. In some cases, we process personal information outside our own country.

CHOICES

You can use Email Monks to review and control the information stored in your Email Monks’ account. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of the Email Monks' features and services may not function properly if your cookies are disabled.

INFORMATION SHARING

Email Monks only shares personal information with other companies or individuals outside of Email Monks in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Email Monks, its users or the public as required or permitted by law.

If Email Monks becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

INFORMATION SECURITY

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to Email Monks’ employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

ACCESSING AND UPDATING PERSONAL INFORMATION

When you use Email Monks’ services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

ENFORCEMENT

Email Monks regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is Email Monks’ policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Email Monks and an individual.

CHANGES TO THIS PRIVACY POLICY

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

HOW TO CONTACT US

In case of any questions, you can email us on hello@emailmonks.com

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